FAQ

Q: What are these marks I see in the glass tile?
A: Due to the handcrafted nature of our tile, there will be variations in color, shade, texture and size. In addition, you may notice bubbles, wrinkles and folds – all are characteristics of a handcrafted product.

When ordering “add-on” material to finish a job, we recommend that you send a control sample for us to try to match because of possible color and shade variations from lot to lot.

Q: Where can I use Beach Glass tile?
A: Beach Glass and Moon Glass can be used in any residential or commercial location: interior, exterior, floors, walls, counter tops, fireplace surrounds, swimming pools and spas. Both are scratch resistant.

Q: Where can I use Water & Light glass tile?
A: Water & Light Glass Mosaics can be used in any residential or commercial location: interior, exterior, floors, walls, counter tops, fireplace surrounds, swimming pools and spas.

Q: Where can I use Real Metal tile?
A: Our metal tiles may be used on interior and exterior walls and back splashes in residential or commercial locations.

Q: Where can I use stone tile?
A: The stone tiles may be used in any residential or commercial location, interior or exterior, including walls, counters, floors, swimming pools, fountains or spas.

Q: What is the thickness of the Beach Glass tile?
A: Beach Glass is a nominal ½” thick, making it one of the most durable tiles on the market. It is also available in 3/8” thickness upon request.

Q: What is the thickness of the Water & Light glass tile?
A: Water & Light Glass Mosaics are a nominal 3/8” thick with a 1/16” grout joint.

Q: What is the size of a sheet of Water & Light Glass Mosaics?
A: The sheets are 11 5/8” x 11 5/8”. There are 169 tiles per sheet.

Q: How do I calculate the number of sheets of Water & Light that I will need to order?
A: To calculate the number of sheets needed multiply the square footage by 1.066 and round up.

Q: Can I mix Beach Glass or Moon Glass with Water & Light?
A: Yes, please specify 3/8” thick Beach Glass or Moon Glass when placing your order.

Q: What is the size of a sheet of Beach Glass Mosaics?
A: Standard joint, 1” x 1” field tile is sold in 10” x 10” sheets.
     Staggered joint, 1” x 1” field tile is sold in 10” x 11” sheets.
     Staggered joint, 1” x 2” field tile is sold in 9 ½” x 9 ½” sheets.
     Herringbone pattern, 1” x 2” field tile is sold in 10 ¾” x 10 ¾” sheets.
     Standard joint, 2” x 2” field tile is sold in 10” x 10” sheets.
     Staggered joint, 2” x 2” field tile is sold in 10” x 11 7/8” sheets.

Q: How do I calculate the number of sheets of Beach Glass that I will need to order?
A: To calculate thenumber of sheets needed:
     Beach Glass standard joint, 1” x 1” multiply square footage by 1.44 and round up.
     Beach Glass Staggered joint, 1” x 1” multiply square footage by 1.31 and roundup.
     Staggered joint, 1” x 2” multiply square footage by 1.64 and round up.
     Herringbone pattern, 1” x 2” field multiply square footage by 1.25 and round up.
     Standard joint, 2” x 2” field tile multiply square footage by 1.44 and round up.
     Staggered joint, 2” x 2” field tile multiply square footage by 1.23 and round up.

     One example: 15 SF x 1.44 = 21.6 sheets = 22 sheets.

Further, when ordering any tile it is always wise to add 10% more to cover cutting in, etc.

Q: How is Moon Glass sold?
A: Moon Glass is sold by the piece. It may be placed into any of our Beach Glass mosaic tiles where size and shape are the same. We do not charge for inserting Moon Glass; however the price of the Moon Glass must be added to the price of the Beach Glass. For example, if you want 1 sheet of 1” x 1” Beach Glass field tile with 10% Moon Glass randomly inserted. There are 100 pieces of tile per sheet, therefore 10% = 10 pieces of Moon Glass. So [10 x price of 1” x 1” Moon Glass] + price of Beach Glass sheet = total price for that sheet.
            
Q: Can I use bar liners or listellos in my swimming pool or spa?
A: Bar Liners and Bar-type Listellos should not be used in ANY submerged application.
     
Q: Do you charge for samples?
A: Yes, there is a nominal charge; please contact customer service for more information.

Q: Where are your products made?
A: Our glass tiles are made in the USA and assembled in Mexico.
     
Q: When will my order ship?
A: Boyce & Bean’s standard lead-time to ship out an order is 7 to 21 days. Orders are processed on a first-come, first-served basis. Please let us know if your order is time-critical and we will do our very best to get your order shipped out as fast as we can.  Very large or custom orders may take longer.

(No promises or guarantees are made in regards to ship dates; Boyce & Bean is not obligated to any claims concerning costs or losses incurred due to slow, late or non-delivery of goods.)

Q: Can I return my order?
A: Boyce & Bean will not accept a return without prior issuance of a formal return authorization number (RAN). A return authorization is issued only if in accordance with Boyce & Bean’s return policy. Custom orders cannot be returned.

Q: How do I reach customer service?
A: Please feel free to call customer service at 760-435-9396 or email customersupport@boyceandbean.com with any questions, comments or concerns. We are happy to help in any way we can.